Preamble

Trampolife is a company that provides career and French language coaching services, with its headquarters located at 12 Rue de la Part Dieu, 69003 Lyon. Trampolife is registered under the SIRET number 983 650 375 000 14.

These general terms and conditions of sale (hereinafter referred to as “GTC”) apply to all services offered by Trampolife on its website. The client declares having read and fully and unconditional accept these GTC before placing any order. These GTC take precedence over any other document from the client. Any general or specific conditions put forth by the client cannot prevail over these GTC. The client agrees to comply with these GTC.

1.Contractual Documents

Trampolife sends the client a coaching agreement for the Career PATHWAY service.To be valid, the signed order form must be returned by email to nadia.crobeddu@trampolife-coaching.com no later than one week before the start of the coaching.

No contractual document is sent for the other Trampolife services.

In case the coaching is finance by your employer, Trampolife will provide a quote to your company prior to any engagement start.

Any coaching service that has commenced is considered an acceptance of these GTC.

2.Rates

The rates indicated on the Trampolife website apply to individual clients and are stated in euros, including all taxes. Any services covered by a company will be subject to a corporate rate quote, which will be provided to the company. These rates are non-negotiable.

The rate applies to services conducted remotely via an online meeting platform (MSTEAMS, Google Meet...), excluding communication fees or bank transfer/conversion fees, which remain the responsibility of the client. Any request for partial in-person coaching will be subject to feasibility study and specific pricing.

The rates include session preparation and any additional exercises or email exchanges between sessions when applicable.

3.Trampolife Services

Expatriation Coaching rates

60 minutes – 150 euros / Pack of 4 sessions - 480 euros / 5 sessions and over will be charged at a discounted rate of 100 euros/hour

Career PATHWAY program

Total of 8 hours coaching pack plus customized exercises - Total cost: 1 200 euros. Payable in one, two or three installments.

This service is provided after a preliminary chemistry call with the client, without any commitment. It allows:

The client to test the technique and determine if it suits them.

The coach to assess the client’s situation and determine if their services are an appropriate response to the client’s needs.

Both parties to decide if they want to work together.

After the preliminary chemistry call and provided both parties wish to proceed, Nadia CROBEDDU will send an order form to finalize the registration.

Job Interview Fitness: 3 hours of individual coaching - €240

Personal Branding: 3 hours of individual coaching - €240

French Coaching: 1 hour- 75 euros 5-hour pack: 350 euros 10-hour pack: 500 euros

4.Payment modalities

Payment is to be made via bank transfer, international transfer or Stripe. No session will be conducted without prior payment, which must be received at least 48 hours before the start of the service. Any coaching service that has begun is due in full unless explicitly agreed upon by both parties. Trampolife is not responsible for any banking payment issues related to the client’s services. The client is solely responsible for payment of reserved services. Trampolife reserves the right to refuse services from a client who has not fully or partially settled an order.

5.Practical Details

Sessions take place via Zoom or Google Meet and are scheduled jointly by the client and Nadia CROBEDDU. The duration of a session is 60 minutes, but for packages, durations can be split or merged to be adjusted based on availability and client needs.

6.Conditions for being late, Rescheduling or Cancellations

• Sessions will begin at the agreed-upon time between the client and Trampolife, even in the event of client being late. Any minutes of delay will be deducted from the session time. For delays exceeding 15 minutes, Trampolife reserves the right to cancel the session, which will be due in full. Any additional session intended to compensate for lost time can be reserved by the client, if desired, at the hourly consultation rate (€120 including taxes).

• One or more sessions can be rescheduled by the client, provided written notification is sent to nadia.crobeddu@trampolife-coaching.com no later than 24 hours before the scheduled session. Failure to do so will result in the session being considered due in full.

• Trampolife will make every effort to promptly notify the client of any session rescheduling due to their own actions and is committed to rescheduling any postponed session as soon as possible. No compensation or reimbursement of any kind can be claimed by the client in the event of session rescheduling by Trampolife.

• Once coaching services have been ordered, no cancellations are possible except as outlined in the withdrawal conditions below.

7.Right of Withdrawal

According to Article L.221-18 of the Consumer Code, the client has fourteen calendar days to exercise their right of withdrawal for any online order, without having to provide a reason or bear any costs other than those provided for in Articles L. 221-23 to L. 221-25.

To exercise their right of withdrawal, the client must inform Trampolife by sending their request via email to nadia.crobeddu@trampolife-coaching.com, along with their bank account details (RIB).

Trampolife will proceed with the reimbursement to the bank account no later than 30 (thirty) days from the date of validation of the right of withdrawal.

The client waives their right of withdrawal in the event of the service being executed before the expiration of the fourteen (14) calendar days withdrawal period.

8.Confidentiality

The content of the sessions is strictly confidential, and Trampolife adheres to professional secrecy. Client data will be used solely for the purpose of coaching and will not, under any circumstances or for any reason, be disclosed to third parties, including family members or the client’s company.

9.Responsibility

Trampolife disclaims any responsibility for the professional and personal decisions made by the client during the coaching period and thereafter.

The coaching services provided by Trampolife are only subject to an obligation of means. The company commits to providing its expertise in good faith and in accordance with the ethical rules of the profession but cannot guarantee or commit to specific results.

10.Personal Data

Personal data is only processed by Trampolife for the purpose of drafting quotes, order forms, invoices, and potential email exchanges. The data is retained only for the duration strictly necessary for the completion of coaching services and invoicing. Trampolife commits to not disclosing this data to anyone and to permanently deleting it after the completion of the coaching service and payment by the client. Any individual has the right to access, rectify, erase, port, limit, and object to the processing of their data, as well as to organize the fate of their data after their death. These rights can be exercised by writing to Trampolife via email: nadia.crobeddu@trampolife-coaching.com.

11.Applicable Law

These GTC are governed by French law. In the event of a dispute arising from the interpretation and/or execution of these GTC, amicable settlement will be favored. If this fails, the client may decide to submit the dispute to a mediation procedure. The client can visit the European platform for online dispute resolution established by the European Commission at the following address, which lists all approved dispute resolution bodies in France: European Online Dispute Resolution Platform https://webgate.ec.europa.eu/odr/.